Account & Data Deletion

Submit a deletion request

Email support@selenyz.com with the subject “Account deletion request”, preferably from the account’s registered email address. Identify the account using your registered email or phone number and explain whether you want account closure, deletion of other information, or both. Do not send passwords, one-time codes or full payment details.

You may also use the contact form once it is available. We may request proportionate identity verification before acting, to prevent someone else from deleting your account. Requests are handled within applicable legal time limits; we will explain any lawful extension or information needed.

Customer account registration and Google/Facebook sign-in are not yet live. You can still contact us about personal information already provided through enquiries or other communications.

What account deletion changes

Account access will end and unnecessary profile information, including the profile image, will be removed. Saved carts and checkout drafts associated only with that profile will no longer be available. Future use requires a new profile and the appropriate verification.

Reviews we retain will be anonymized: we remove the profile association and identifying information where necessary. Content may also be removed under our review moderation rules. Anonymization must not leave your identity exposed in the review text.

If an order, return, refund or dispute is still open, relevant records and a necessary contact method may remain until that matter and any required retention are resolved. Account closure does not cancel an accepted order, waive a refund or remove legal obligations.

Records that may be retained

Order-related names, addresses, contact details, item details, payment references and delivery, refund or dispute records are not automatically deleted merely because an account is closed. We retain only what is necessary for transaction administration, accounting, legal obligations, fraud prevention or legal claims, for the period justified by those purposes.

This is not a blanket exemption from deletion rights. Where applicable law requires erasure, restriction or a shorter retention period, that requirement governs. Unneeded information is deleted or anonymized. Backup copies may persist until the relevant cycle completes without reactivating the account.

Google, Facebook and other providers

When social sign-in becomes available, removing Selenyz from your Google or Facebook connected-app settings can revoke future sign-in permissions. It does not automatically delete Selenyz order records or your account with the provider. Send Selenyz a deletion request as described above.

Providers such as payment processors or couriers may have independent retention duties. We will handle required notifications to recipients where applicable; you may also exercise rights directly with those providers. Contact support if you want an explanation of the outcome of your request.