Privacy Policy

Who is responsible

Selenyz is a sole proprietorship registered with Cumilla City Corporation, Bangladesh. In this policy, “we”, “us” and “our” mean Selenyz. Contact support@selenyz.com or +8801863423761 for privacy questions or requests. Our business contact addresses appear at the end of this page.

This policy covers this website and information you provide to us about purchases, enquiries or proposed services. Third-party websites and services have their own privacy policies.

Information we handle

We may receive your name, email address, phone number, delivery or billing address, profile image, enquiries and correspondence. When the relevant features are available, we also handle account identifiers, order details, cart and checkout drafts, payment status and transaction references, delivery events, return requests and reviews.

Website requests can generate technical information such as IP address, browser or device information, requested URLs, timestamps and security logs. Do not send passwords, full payment-card details or sensitive documents through ordinary email or public reviews.

When Google or Facebook sign-in is available and you choose it, the provider may share the identifier and profile information you authorize, such as your name, email and profile image. We do not receive your Google or Facebook password.

Why we use information

We use information to respond to enquiries, manage accounts, fulfil and support orders, arrange delivery and returns, process payment or refund instructions, synchronize saved carts and checkout drafts for a verified account, prevent fraud, resolve disputes and meet legal obligations.

Where a legal basis is required, we rely on what is appropriate for the particular activity: steps toward or performance of a contract, legal obligations, legitimate interests subject to your rights, or consent. We do not treat optional marketing consent as a condition of ordering.

Accounts and cross-device access

When checkout becomes available, a customer account will be required. An account will be created or connected as part of placing an order, with an authenticated session established after the required verification. This supports order history and saved carts or checkout drafts across devices.

Cross-device access requires you to sign in or verify the same account on each device. Providing someone’s email or phone number alone must not give access to their account. Closing an account ends access; a new profile must be created and verified for future use.

Sharing and service providers

For relevant transactions we share necessary information with SSLCommerz for online payments; Pathao for delivery and returns in Bangladesh; and FedEx, DHL or Aramex for international shipments, depending on the destination. Payment providers handle payment credentials under their own terms. Selenyz may retain transaction references and payment or refund status.

Google and Facebook may process sign-in information when their sign-in services are used. When enabled under the Cookie Policy, Google Analytics 4 (GA4) and Meta Pixel or Meta server-side event tools may receive device, interaction or conversion information. Advertising events are distinct from necessary order processing.

Information may also be accessible to authorized personnel and providers supporting hosting, security or communications, or disclosed where lawfully required to authorities or professional advisers. We limit access to what the task requires. We do not describe information sent to these providers as staying exclusively within our own systems.

Analytics, advertising and email

Our planned measurement tools are GA4 and Meta Pixel, with server-side events where appropriately configured. Where prior consent is required, optional analytics and advertising wait for affirmative consent; silence or continued browsing is not acceptance. Elsewhere, lawful default settings may apply with the choices required by local law. A required refusal or withdrawal applies to related server-side tracking as well.

Email marketing is optional and will include an unsubscribe method. Essential account, order, payment and support communications are separate from marketing. Automated order and update messages may come from noreply@selenyz.com; send replies or support requests to support@selenyz.com.

At this policy’s publication, checkout, customer sign-in and GA4/Meta tracking are not yet enabled on this site. Descriptions of those features apply when they are introduced. The current mailing form does not save subscriptions.

Retention and deletion

You may request account deletion by contacting support@selenyz.com or through the contact form when it is available. We may request proportionate identity verification. Account access and unnecessary profile data will be removed; retained reviews will be anonymized, including removal of profile links and identifying details in the review where necessary.

Deleting an account does not automatically erase order, payment, delivery, refund or dispute records. We may retain information necessary for transaction administration, accounting, legal obligations, fraud prevention or the establishment, exercise or defence of legal claims. Retention is limited to the applicable purpose and required period; it is not an unconditional right to keep every item forever.

When information is no longer needed, it is deleted or anonymized. Residual backup copies may remain until the applicable backup cycle completes and are not used to restore an active deleted profile. Mandatory erasure and other legal rights remain applicable. You can ask us about the basis and period for a retained record.

Security, international processing and your rights

We use reasonable technical and organizational safeguards for systems we control, but no system or transmission is completely risk-free. Our providers may process data in countries outside Bangladesh or your own country. Where applicable, required safeguards and transfer mechanisms must be in place.

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing, obtain portable data, withdraw consent or complain to a competent authority. Contact support@selenyz.com; we will handle requests within applicable legal time limits. Withdrawing consent does not invalidate earlier lawful processing.

We do not exclude visitors on grounds of gender or impose a general age restriction. Where legal capacity, parental authorization or a product-specific age rule applies, it must be satisfied. We do not knowingly rely on a child’s consent where guardian authorization is legally required.